• Special measures to help temporary and permanent residents and applicants affected by the novel coronavirus

    Feb. 11, 2020

    Immigration, Refugees and Citizenship Canada (IRCC) has put special measures in place to help temporary and permanent residents, as well as applicants, who have been affected by disruptions related to the novel coronavirus. Click here to see more.

  • Information on novel coronavirus

    Jan. 31, 2020

    For the most up to date information on the novel coronavirus, please follow the links below to local health agency websites:

  • IKEA Canada Refugee Employment Program

    Jan. 16, 2020

    S.U.C.C.E.S.S. is proud to be one of three agencies in Metro Vancouver to partner with IKEA Canada for the official launch of their IKEA Canada Refugee Employment Program. Through our collaborative efforts, we look forward to supporting refugees in finding meaningful career opportunities and helping them to integrate into the Canadian job market.

    Visit http://ow.ly/fdWo30nF38n to learn more about the IKEA Canada Refugee Employment Program. For information on participating in the program, please contact Peggy Lau at This email address is being protected from spambots. You need JavaScript enabled to view it..

  • Special Measures to help assist with urgent travel related to flight PS752

    Jan. 13, 2020

    Ottawa, January 10, 2020—IRCC is putting in place special measures to help family members of the victims of the recent Ukrainian International Airlines tragedy in Iran. This includes Canadians, permanent residents and those holding temporary status in Canada.

    Assistance will be provided to those who need to travel to Iran, who need travel documents on an urgent basis or those who may need to remain in Canada temporarily. Assistance will also be provided to family members who may need to travel to Canada for funerals or to handle personal affairs of victims, and need a visa on an urgent basis.

    IRCC has set up dedicated phone lines and a dedicated email address to provide assistance to individuals in these circumstances. As of 9 a.m. EST on January 11, the number to call in Canada or the U.S. is 1-833-864-2831 and from anywhere else in the world, 1-438-843-2029. Individuals can e-mail us at This email address is being protected from spambots. You need JavaScript enabled to view it..

    Hours of operation:

    Weekends: 9 a.m. to 5 p.m. EST
    Monday to Friday: 7 a.m. to 7 p.m. EST