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Service Overview

S.U.C.C.E.S.S. Immigrant Settlement & Integration Program (ISIP) assists immigrants, refugees and their families to learn about Canada's systems and services to settle successfully into their local B.C. communities.

We offer opportunities for immigrants to develop English language skills, learn about Canada's labour market, network and develop professional and social networks.

ISIP services are for eligible immigrants, refugees and their families, and are provided FREE of charge. Our services are offered in many languages. As your first step to accessing ISIP services, we ask that you register with us. Once registered, we will provide you with an overview of our services at your first ISIP appointment.

Those who are eligible for Immigrant Settlement & Integration Program services are:

  • Permanent residents of Canada
  • Protected persons as defined in section 95 of the Immigrant and Refugee Protection Act
  • Individuals who have been selected inside or outside Canada, to become permanent residents (pending verifications) and who have been informed by a letter from Immigrants Refugees and Citizenship Canada (IRCC)
  • Convention refugees and protected persons outside Canada who have been selected for resettlement to Canada by IRCC
  • Temporary foreign workers who hold or received approval of a work permit under section 112 of the Immigration and Refugee Protection Regulations (IRPR)
  • Initial approval for permanent residence under section 113 of the IRPR

In order to participate in ISIP services, you must have one of the following:

  • A PR (Permanent Resident Card)
  • A Permanent Resident confirmation letter from IRCC
  • A work permit with the above specifications

Canadian Citizens, visitors, students, working visa holders and temporary foreign workers are not eligible. Please refer to other resources to discover services you may be eligible for.

At your first in-person or ISIP Online appointment we will:

  • Welcome you and determine if the Immigrant Settlement & Integration Program is the best service option for you
  • Register you with the Immigrant Settlement & Integration Program
  • Talk to you about your settlement experiences and share with you how we can assist you
  • Provide information on key settlement information for newly arrived immigrants
  • Work with you to determine your immediate, short term and long term settlement and employment goals
  • Review your English language learning needs and help you to sign up for English training programs such as LINC English learning programs for everyday use and for the workplace
  • Introduce you to ways to connect with your community


Settlement services are provided for eligible immigrants, refugees and their families to help them settle into their community and integrate into Canadian society. We provide one-to-one appointment services and group information workshops & webinars to provide you and your family with comprehensive and current information in many key settlement topics including:

  • Housing and Accommodation in British Columbia (BC)
  • Transportation systems in BC
  • Health Care and Health Promotion Services in BC
  • Language Training and Skills Development
  • Education (Child, Adult and Post-Secondary)
  • Canadian and BC Law and Justice
  • Money and Personal Finances
  • Immigration and Citizenship
  • Employment in BC and Foreign Credential Recognition in Canada
  • Volunteering and making new friends in the community

We can give you an orientation to Canadian systems and provide you with referrals to government and community services. Discover more about our settlement services for you.

English Language training helps newcomers to settle into their communities, integrate into Canadian society and find employment.

Language Instruction for Newcomers to Canada (LINC) courses are FREE, government-funded English language classes for eligible immigrants and refugees. LINC instructors use settlement themes to teach reading, writing, listening and speaking skills within the framework of Canadian Language Benchmarks.

Clear Communication for the Workplace involves employment-focussed English language training.

Conversation Circles focus on improving listening and speaking skills.

Learn more about our English language courses.


Employment for SUCCESS programs provide eligible newcomers and refugees with knowledge, skills and connections related to the Canadian work environment to better prepare them to enter the Canadian labour market.

We offer one-to-one services, workshops and webinars to assist you with your employment journey. Employment Skills Development for SUCCESS short programs provides you with an opportunity to develop employment skills to work in Canada's labour market. All of our Employment for SUCCESS programs also provide settlement information, community & employment resources, and provide many opportunities to practice English language skills.

Find out more about our Employment for SUCCESS services for you.

Participating in community connections programs is a great way for newcomers to learn about culture, make meaningful connections with established Canadians, and practice English speaking and listening skills. We also encourage organizations, communities and employers to get involved in collaborating with newcomers through our programs.

Our We Live Here program gives you an opportunity to learn about Canadian culture through community tours, community circles, and Canadian and multicultural celebrations. Our We Volunteer Here program will help you discover ways to get connected to your local community through volunteering.

Our Champions of SUCCESS community event acknowledges outstanding participants, mentors, organizations, communities and employers that participate in our employment & community connections programs.

Explore how you can get involved in community programs.

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